Home > IT Services

IT Services

The Information Technology Services department is responsible for all computing resources on campus. We offer a wide range of support and services to Algoma U students, staff and faculty.

Our Vision

To empower a culture of technological innovation and collaboration within the Algoma University community.

Our Mission

To meet the needs of the Algoma University community by delivering innovative technological solutions and first-class customer support.

Contacting us

Our primary contact point for all IT-related requests is the IT Helpdesk

IT Request Form: Student Portal
On-Campus: x4450
Local Phone: (705) 946-7360
Toll-Free Phone: (888) 902-7866
Our regular Helpdesk hours are 8:00am-8:00pm (Monday-Thursday), and 8:00am-4:00pm (Friday).

Regular hours for senior IT staff are 8:00am-4:00pm (Monday-Friday).

Room Technology
RoomType
ComputerProjectorDVD/VHSAudioVideo ConferenceAudio Conference
BT 203Classroomyesyesyesyesyesyes
BT 305Classroomyesyesyesyesnono
BT 400Classroomyesyesyesyesnono
NW 200Classroomyesyesyesyesyesyes
NW 201Labyes (10)nonononono
NW 203Labyes (15)yesnoyesyesno
NW 204Labyes (15)yesnoyesnono
NW 205Labyes (24)yesnoyesnono
NW 306Meetingnoyesnonoyesyes
WW 101Classroomyesyesyesyesnono
WW 102Classroomyesyesyesyesnono
WW 103Classroomyesyesyesyesyesno
WW 105Meetingnoyesnononono
SH 300Classroomyesyesyesyesnono
SH 307Classroomyesyesyesyesnono
SH 509Classroomyesyesyesyesnono
SH 510Classroomyesyesyesyesnono
EW 200Classroomyesyesyesyesnono
EW 204Classroomyesyesyesyesnono
EW 205Classroomyesyesyesyesnoyes
EW 206Classroomyesyesyesyesnono
Computer Lab Rentals
  • 15-Seat Lab, Half Day – $200
  • 15-Seat Lab, Full Day – $350
  • 24-Seat Lab, Half Day – $250
  • 24-Seat Lab, Full Day – $400

Note: If you have additional software to install, you must have the appropriate licenses, and there is an additional $100 fee for the software installation.

 

Video Conferencing Pricing
  • NW 306 Board Room – $250 + Standard Room Rental Fee (Call)
  • NW 200 Ampitheatre – $250 + Standard Room Rental Fee (Call)
  • WW 103 Classroom – $250 + Standard Room Rental Fee (Call)

Note: For evening or weekends, additional fees may apply if IT-support is required.

Info for Sault Ste. Marie Students

If you have a question which is not answered below, please contact us and we’ll add it.

 

ITS Helpdesk

Q: How do I contact the ITS Helpdesk?

A: The Helpdesk is located in room NW202. As our Helpdesk staff may be out on a service call, a direct-dial phone is available just outside the office that will automatically ring ITS staff. If your request is not urgent, you may leave a message on the phone, or contact the Helpdesk by visiting the Student Portal and clicking “Contact IT Helpdesk”.

For urgent requests, please dial x4450 from on-campus, 946-7370 from off-campus, or 1-888-902-7866 if you are out of town.

Q: What services does the Helpdesk offer?

A: The Helpdesk offers the following services

  • Student account username and passwords
  • Computer lab, classroom, and printing support
  • Computer lab bookings
  • MSDN Software distribution
  • Print quota sales
  • Calling card sales
  • Wireless troubleshooting

Q: Is there wireless Internet available?

A: Yes, the wireless network is campus-wide.  It is called ALGOMAU, and does not require a password.

 

Student Cards and Accounts

Q: Where do I obtain my student card and account details?

A: Your student card and account details can be obtained from the ITS Helpdesk in room NW202.  To obtain your card, you must have proof of registration.

Q: What is my student account used for?

A: A student account will provide you with an AlgomaU email address, allow you to log into lab and classroom computers, and give you access to our Course Management System. Your password is your key to privacy and security, so don’t share it with anyone, and always remember to log off campus computers when finished!

Q: Where are the computer labs?

A: There are 5 general use computer labs located on campus in rooms NW203, NW204, NW205, SH201, and the Library Mezzanine. All registered students have access to these labs by swiping their student cards at the door. The labs are open from 7:00am to 12:00pm midnight, unless reserved for other purposes. Please note that external university doors are locked at 11:00pm.

Q: How do I change my password?

A: Log into a computer in one of the labs, hold down CTRL-ALT-DELETE, and choose “Change Password.” Alternatively, you can use change your password in the WebMail client (instructions can be found by logging into the Student Portal and clicking on “My Settings”). Passwords expire every 365 days, after which you’ll be required to contact the helpdesk to reactivate your account, so be sure to change it at least once a year!

Q: Where should I save my files?

A: Save all files to your F: drive. Do NOT save any files on the desktop or the C: drive – they will be erased when you log out!

Q: How much space do I have?

A: Undergraduate students are allocated 300MB quota, graduate students are given 600MB.

Q: How long is my account active?

A: Your account will remain active for at least 1 year after your last registered class. A warning will be sent to your email account at least a month ahead of your account being disabled.

Q: My student card has stopped working, what do I do?

A: It’s likely that your card has expired, or your card was damaged.  Please visit the ITS Helpdesk in room NW202.

 

Campus Email

Q: How do I access my email?

A: You may access your email from any web browser by going to the Student Portal and clicking “Check Webmail”, or you can visit the Webmail section. You can login using your AlgomaU username and password. Your email address will be your username followed by @algomau.ca. For example: jdoe@algomau.ca

Q: I have too much spam – what can I do?

A: The ITS department runs specialized hardware on campus to filter out spam messages before they reach your inbox. Several thousand spam messages are blocked every day! In some cases, however, our spam filter cannot decide whether the email is spam or not so it errs on the side of caution, and appends the word [spam] to the subject line of the email.

If you’re like most on campus, you’ll want to create a filter in your webmail to automatically move these email messages to a Junk Email folder, and occasionally review them to ensure no legitimate emails are there. To do this, follow these steps:

  • Open your campus email using Internet Explorer
  • Click on the “Rules” button
  • Click on “New …” on the toolbar
  • Under “Where the Subject contains”, write “[spam]”
  • Under “Then Move it to the specified folder”, click on the word “specified”
  • Select the Junk Email folder, and click “ok”
  • Click “Save and Close”

 

Campus Printing

Q: How do I print?

A: Each lab has a black and white Xerox printer. Your default printer will be set to the lab you’re in; however, you can change printers in the printing preferences if the default printer is out of service.

Q: How much does it cost to print?

A: Each registered student is given a quota of 400 pages per term ($20 worth), after which more quota can be purchased from the Helpdesk or Library for $0.05/page in increments of 20 pages.

Q: How do I print to only one side of the page?

A: Currently the ICT labs have duplex printers, and by default they print doubled sided. If you’re prefer to single-sided on these printers follow these steps:

  • In the printing dialog box click on the “properties” button
  • Click the “Printing shortcuts” tab at the top of the dialog box
  • Under “Print on both sides” select None
  • Click ok and print

Note: this will only print the current document single-sided (you will have to make this change each time you want to print single-sided).

Q: What if the printers are out of paper or toner?

A: The Helpdesk regularly checks printers; however, if they do run out, contact the Helpdesk in room NW202

 

Course Management System

Q: What is the Course Management System?

A: The Course Management System, often referred to as the “CMS”, is a place for faculty to post course outlines, notes, material, videos, quizzes, chat rooms, and more!  To open your course, please visit the Courses section.

 

Online Course Evaluations

Q: How do the course evaluations work?

A: 3 weeks prior to the examination period for any given term, you’ll receive (in your AlgomaU student email account) a randomly generated PIN number for each course you are enrolled in. The PIN numbers can only be used once. Included in the email will be instructions on how to complete the evaluation.

Q: Where do I find my PIN that I can use to release print jobs?

A: You can use either your PIN or Staff card to release print jobs. There are two ways you can obtain your PIN:

  1. Visit the Employee Portal, click on the Profile tab and view your PIN and your Print Balance.
  2. Visit the Printing System URL  – login in using your Algoma U credentials

Q: How do I change my PIN?

  1. Visit the Printing System URL
  2. Login using your Algoma U credentials
  3. Click on the Manage PINs tab
  4. Enter your new PIN (number must be set to 6 digits)

Q: How can I view or delete print jobs before I release them?

  1. Visit the Printing System URL
  2. Login using your Algoma U credentials
  3. Click on the View Jobs tab and you will see your print jobs queued up that are waiting to be released
  4. If you want to delete job, select the job and Click the Delete Button

Q: How long do my print jobs stay in the AUPrinter2 queue?

A: The jobs you send to AUPrinter2 will expire within 24 hours.

Q: How do I report Copying/Printing/Scanning Issues?

A: If you have any other questions or you are having any issues regarding the new printing system or any issues with copying and scanning services, please submit your request through our ticket system by visiting the Employee Portal and clicking on Resources and selecting Service Desk to submit IT Tickets.

Q: What quota is provided to AlgomaU Students?

A: We assign $20 to your printing account for each term. You can purchase more printing quota at the Help Desk located in the Wishart Library Front Desk. We refresh your quota prior to the first week of school.

Q: What other services are available on the Xerox Multifunction Units?

A: In addition to printing, you have access to copying, scanning documents to email and scanning documents to USB.

Q: Why are the course evaluations online?

A: Prior to our new online system, approximately 30,000 sheets of paper were used each year, and more than 150 hours were spent printing, stuffing envelopes, distributing, and manually typing student comments. Custom bubble sheets are not cheap either! Our new system is paperless and only takes several hours of manual work per term.

Info for Brampton Students

If you have a question which is not answered below, please contact us and we’ll add it.

 

ITS Helpdesk

Q: How do I contact the ITS Helpdesk?

A:  Please contact the Helpdesk by visiting the Student Portal and clicking “Contact IT Helpdesk”.

For urgent requests that need to be addressed immediately, please dial 1-888-902-7866.

Q: What services does the Helpdesk offer?

A: The Helpdesk offers the following services

  • Student account username and passwords
  • Computer lab, classroom, and printing support
  • Computer lab bookings
  • MSDN Software distribution
  • Wireless troubleshooting

Q: Is there wireless Internet available?

A: Yes, the wireless network is campus-wide.  It is called ALGOMAU, and the password is posted inside the classrooms or can be obtained from your site coordinator.

 

Student Cards and Accounts

Q: Where do I obtain my student card and account details?

A: Your student card and account details can be obtained by visiting the Student Portal.  Please note that you must be registered for classes to use this service.

Q: What is my student account used for?

A: A student account will provide you with an AlgomaU email address, allow you to log into lab and classroom computers, and give you access to our Course Management System. Your password is your key to privacy and security, so don’t share it with anyone, and always remember to log off campus computers when finished!

Q: Where are the computer labs?

A: Both the Brampton and St. Thomas campuses have a lab available for student and faculty use. Lab hours and rules will be posted by the site coordinator.

Q: How do I change my password?

A: Log into a computer in one of the labs, hold down CTRL-ALT-DELETE, and choose “Change Password”.  Alternatively, you can use change your password in the WebMail client (instructions can be found by logging into the Student Portal and clicking on “My Settings”). Passwords expire every 365 days, after which you’ll be required to contact the helpdesk to reactivate your account, so be sure to change it at least once a year!

Q: Where should I save my files in the computer labs?

A: Save all files to your F: drive. Do NOT save any files on the desktop or the C: drive – they will be erased when you log out!

Q: How much space do I have?

A: Students are allocated 500MB email quota, and 500MB file quota.

Q: Can I access my files from off campus?

A: Yes – you can! But first, you need to set this up by following these steps.

  • Go to the Webmail client using Internet Explorer
  • Log in using your AlgomaU username/password
  • On the bottom left, click “Documents”
  • On the top left, click “Open Location”
  • Enter “//Atlantis/username” (where username is your AlgomaU username), and click “Open”
  • Near the top, click “Add to Favourites”

From this point on, you should be able to access your files without following these steps again.  File access is read only, meaning you cannot upload files to your account; however, you can always email files to yourself and then copy these files to your network folder when you’re on campus!

Q: How long is my account active?

A: Your account will remain active for at least 1 year after your last registered class. A warning will be sent to your email account at least a month ahead of your account being disabled.

Q: My student card has stopped working, what do I do?

A: It’s likely that your card has expired, or your card was damaged.  Please contact the ITS Helpdesk.

 

Campus Email

Q: How do I access my email?

A: You may access your email from any web browser by going to the Student Portal and clicking “Check Webmail”, or you can visit the Webmail section. You can login using your AlgomaU username and password. Your email address will be your username followed by @algomau.ca. For example: jdoe@algomau.ca

Q: I have too much spam – what can I do?

A: The ITS department runs specialized hardware on campus to filter out spam messages before they reach your inbox. Several thousand spam messages are blocked every day! In some cases, however, our spam filter cannot decide whether the email is spam or not so it errs on the side of caution, and appends the word [spam] to the subject line of the email.

If you’re like most on campus, you’ll want to create a filter in your webmail to automatically move these email messages to a Junk Email folder, and occasionally review them to ensure no legitimate emails are there. To do this, follow these steps:

  • Open your campus email using Internet Explorer
  • Click on the “Rules” button
  • Click on “New …” on the toolbar
  • Under “Where the Subject contains”, write “[spam]”
  • Under “Then Move it to the specified folder”, click on the word “specified”
  • Select the Junk Email folder, and click “ok”
  • Click “Save and Close”

 

Campus Printing

Q: How do I print?

A: The Brampton lab has a black and white Xerox printer and photocopier. It will be set to the default printer after you log in.

Q: How much does it cost to print?

A: Each registered student is given a quota of 400 pages per term ($20 worth), after which more quota can be purchased from your site coordinator for $0.05/page in increments of 20 pages.

Q: What if the printers are out of paper or toner?

A: The Brampton and St. Thomas site coordinators regularly check printers; however, if they do run out, please contact him/her.

 

Course Management System

Q: What is the Course Management System?

A: The Course Management System, often referred to as the “CMS”, is a place for faculty to post course outlines, notes, material, videos, quizzes, chat rooms, and more!  To open your course, please visit the Courses section.

 

Online Course Evaluations

Q: How do the course evaluations work?

A: 3 weeks prior to the examination period for any given term, you’ll receive (in your AlgomaU student email account) a randomly generated PIN number for each course you are enrolled in. The PIN numbers can only be used once. Included in the email will be instructions on how to complete the evaluation.

Q: What if I didn’t receive a PIN number?

A: Check your trash and deleted items folder. In 99.9% of cases, students accidentally delete the email. If your pin number can still not be found, you can contact the IT helpdesk by visiting the Student Portal to have another re-generated.

Info for Timmins Students

If you have a question which is not answered below, please contact us and we’ll add it.

 

ITS Helpdesk

Students: please bear in mind that being a student of Algoma University on the Northern College campus means there are two IT departments, each providing support in different areas.

Q: What services does the ITS Helpdesk offer?

A: The Algoma University Helpdesk offers the following services

  • Student cards
  • Student email addresses
  • Algoma University student accounts
  • Course Management System support

The Northern College Helpdesk offers the following services

  • Computer lab, classroom, and printing support
  • Northern College lab accounts
  • Wireless troubleshooting

Q: How do I contact the Algoma University ITS Helpdesk?

A:  Please contact the Helpdesk by visiting the Student Portal and clicking “Contact IT Helpdesk”.

For urgent requests that need to be addressed immediately, please dial 1-888-902-7866.

Q: How do I contact the Northern College ITS Helpdesk?

A:  The Northern College IT Helpdesk is located in room E102.  It is open from 8:00am to 4:00pm Monday to Friday for on-campus support.  You can also contact the Helpdesk by visiting https://embanet.frontlinesvc.com/app/home/p/130 and clicking “Submit a Ticket”.

A toll free number is also available, please dial 1-877-907-5031.

Q: Is there wireless Internet available?

A: Yes, the wireless network is campus-wide.  It is called NCPUBNET, and does not require a password.

 

Student Cards and Accounts

Q: Where do I obtain my student card and account details?

A: Your student card and account details can be obtained by visiting the Student Portal. Please note that you must be registered for classes to use this service.

Q: What are my student accounts used for?

A: Your Algoma University student account is used to login to check your AlgomaU email and give you access to our Course Management System. Your Northern College lab account will allow you to log into lab and classroom computers on the Northern College campus. Your password is your key to privacy and security, so don’t share it with anyone, and always remember to log off campus computers when finished!

Q: Where are the computer labs?

A: The Northern College site has several labs available in rooms A156 (Learning Resource Centre), A104 (Native Student Lounge), and C114 (Special Needs Lab). There are also several computer classroms available when there are no scheduled classes. These are in rooms A102, E108, and E112.

Q: How do I change my password?

A: To change your Algoma University account password, please use the WebMail client (instructions can be found by logging into the Student Portal and clicking on “My Settings”). Your Northern College lab account cannot be changed unless you believe there has been an account breach. In that case, please contact the Northern College IT helpdesk.

 

Campus Email

Q: How do I access my email?

A: You may access your email from any web browser by going to the Student Portal and clicking “Check Webmail”, or you can visit the Webmail section. You can login using your AlgomaU username and password. Your email address will be your username followed by @algomau.ca. For example: jdoe@algomau.ca

Q: I have too much spam – what can I do?

A: The ITS department runs specialized hardware on campus to filter out spam messages before they reach your inbox. Several thousand spam messages are blocked every day! In some cases, however, our spam filter cannot decide whether the email is spam or not so it errs on the side of caution, and appends the word [spam] to the subject line of the email.

If you’re like most on campus, you’ll want to create a filter in your webmail to automatically move these email messages to a Junk Email folder, and occasionally review them to ensure no legitimate emails are there. To do this, follow these steps:

  • Open your campus email using Internet Explorer
  • Click on the “Rules” button
  • Click on “New …” on the toolbar
  • Under “Where the Subject contains”, write “[spam]”
  • Under “Then Move it to the specified folder”, click on the word “specified”
  • Select the Junk Email folder, and click “ok”
  • Click “Save and Close”

 

Course Management System

Q: What is the Course Management System?

A: The Course Management System, often referred to as the “CMS”, is a place for faculty to post course outlines, notes, material, videos, quizzes, chat rooms, and more!  To open your course, please visit the Courses section.

 

Online Course Evaluations

Q: How do the course evaluations work?

A: 3 weeks prior to the examination period for any given term, you’ll receive (in your AlgomaU student email account) a randomly generated PIN number for each course you are enrolled in. The PIN numbers can only be used once. Included in the email will be instructions on how to complete the evaluation.

Q: What if I didn’t receive a PIN number?

A: Check your trash and deleted items folder. In 99.9% of cases, students accidentally delete the email. If your pin number can still not be found, you can contact the IT helpdesk by visiting the Student Portal to have another re-generated.

Q: Why are the course evaluations online?

A: Prior to our new online system, approximately 30,000 sheets of paper were used each year, and more than 150 hours were spent printing, stuffing envelopes, distributing, and manually typing student comments. Custom bubble sheets are not cheap either! Our new system is paperless and only takes several hours of manual work per term.

Frequently Asked Questions

If your question is not answered below, please contact us.

 

ITS Helpdesk

Q: How do I contact the Helpdesk?

A: The IT request system on the Employee Portal is the preferred method to contact the Helpdesk. Other than this system, you can phone (ext. 4450), or visit the Helpdesk which is located in the ICT Building in room NW202. As our Helpdesk staff may be on a call, a direct-dial phone is available just outside the Helpdesk office to contact ITS support. If your request is not urgent, you may leave a message on the phone.

Regular hours of operation are Monday to Thursday 8:00am to 7:30pm, and Friday 8:00am to 4:00pm

Q: What services does the Helpdesk offer?

A: The Helpdesk offers the following services

  • Staff and faculty account username and passwords
  • Printing support
  • Computer lab bookings
  • Classroom audio/visual support

 

Staff and Faculty Accounts

Q: What is my account for, and where do I get it?

A: An AlgomaU account will provide you with an AlgomaU email address, allow you to log into the campus computer labs and classrooms, and give you access to our Course Management System. You may obtain your username and password from the Helpdesk Office in room NW202. Your password is your key to privacy and security, so don’t share it with anyone, and always remember to log off campus computers when finished!

Q: What is my Staff or Faculty card used for?

A: Besides for identification, it can be used for accessing certain areas of campus with proximity readers, and is used for parking. Your card is also used for releasing print jobs on campus.

Q: How do I change my password?

A: In the classroom or at your office PC, press CTRL-ALT-DELETE when logged in and choose “Change Password”, or login to the Employee Portal and use the change password service.  Passwords expire every 365 days, after which you will no longer be able to log in without contacting the Helpdesk.

Q: Where should I save my files?

A: Save all files to your F: drive. Do NOT save any files on the desktop or the C: drive as they will not be backed up each night!

Q: How can I access my network files from off campus if I use a university laptop?

A: ITS can setup synchronization so your network shares can follow you off campus. Contact us if you’re interested.

 

Campus Email

Q: How do I check my Email?

A: If you have an office on campus, Microsoft Outlook is installed on either your laptop or workstation and will be configured to access your AlgomaU email account. If you do not have a university laptop or workstation, you can login to the Employee Portal to access your email by logging in with your AlgomaU username and password.

Q: How do I check my classlists?

A: You can find your class lists using the Employee Portal.

Q: How do I email my students?

A: You can email an entire class by using the form [COURSE][SECTION][TERM]@algomau.ca. For example, COSC1701 section A during the 08F term would be COSC1701A08F@algomau.ca.

Q: What are distribution lists?

A: As an employee you will be part of several distribution lists, such as faculty@algomau.ca, sessional@algomau.ca, or staff@algomau.ca. Your management officer of the Dean’s office will let us know what distribution lists you should belong to. To see what distribution groups exist, click the Tools menu in Microsoft Outlook and select Address Book. To see who belongs to a list, right click on it and select properties.

Q: I have too much spam – what can I do?

A: The ITS department runs specialized hardware on campus to filter out spam messages before they reach your inbox. Several thousand spam messages are blocked every day! In some cases, however, our spam filter cannot decide whether the email is spam or not so it errs on the side of caution, and appends the word [spam] to the subject line of the email …

If you’re like most on campus, you’ll want to create a rule in your Microsoft Outlook to automatically move these email messages to the Junk Email folder, and occasionally review them to ensure no legitimate emails are there. To do this, follow these steps:

In Microsoft Outlook, click on “Rules and Alerts” under the “tools” menu

  • Choose “New Rule”
  • Under Step 1, highlight “move messages with specific words in the subject”
  • Under Step 2, click the underlined “specific words”, and add the word “[spam]”, click Ok
  • Under Step 2, click the underlined word “specified”, and choose the Junk Email folder, click Ok
  • Click Finish

If you still find your receiving too much spam, contact the helpdesk using the Employee Portal.

Q: How do I delete “remembered” e-mail addresses from Outlook

A: In Outlook, from the File menu, choose New and then choose Mail Message.

Type one or more letters of the recipient name or address; this will automatically show cached entries in a drop-down list. Use the arrow keys on your keyboard to select the entry to be deleted. With the entry highlighted, press the Delete key on the Keyboard.

This entry is now removed from your AutoComplete/Nickname cache.

 

Printing Services

Q: What printers can I print to?

A: Staff and faculty have access to a virtual printer queues from their workstations (named AUPrinter1). Printing to this virtual queue will enable you to release your print job at any number of printers on campus. Print jobs are held on a central queue until you authenticate at a printer using your staff/faculty card, or your PIN number. Your print jobs will not be released until you are at the unit, preventing any sensitive documents from being read, and will save paper by preventing any print jobs from not being picked up. These printers also offer services for copying (COPY), scanning to your email (EMAIL), scanning to your network share (WORKFLOW SCANNING) and PRINT FROM USB.

If you print to AUPrinter1, you can release your jobs at the following units and you will also utilize other services as mentioned above:

  • 3rd Floor Convergence Centre (HII Office)
  • 5th Floor
  • AUSU Lounge Area
  • NW 304 – Admin Faculty Pod
  • BT Computer Lab
  • BT400 Faculty
  • NW204 – COSC Faculty Pod
  • GLC
  • Housing Office
  • NW303 – IT Area
  • SH408/Mail Room
  • SH408/Mail Room
  • Library (foyer)
  • Library Mezzanine Lab
  • NW201 Computer Lab
  • NW203 Computer Lab
  • NW204 Computer Lab
  • NW205 Computer Lab
  • NW307
  • NW307
  • SH312
  • SASA Computer Lab
  • Sessional Pod
  • SH2 Copy Room
  • Music Building – Mill Square
  • Fine Arts Room 110 – Machine Shop

Q: How do I photocopy?

A: Use your staff/faculty card or PIN number to authenticate at any photocopier on campus, and select ‘Copy’ under the Services window. Press the logout button to end your session.

Q: I don’t have a PIN number, where can I get one?

A: You are automatically assigned a PIN number, but if you would like to change it you can go to https://au-p-prn-01.algomau.ca:2941/webtools/start.html and login using your assigned PIN. To change the PIN, select Manage My User PIN. You can obtain your assigned PIN by logging into the Employee Portal and placing your cursor on “What’s My Printing PIN”. This button is located next to your Print Balance. A 6-8 digit number will need to be entered.

Q: I’m a sessional instructor, do I have access to printing?

A: There is a designated sessional pod located in WW106 that you have access to. The computers in this area have access to AUPrinter1 that you can release print jobs to and to access copy/scan/scan to email services. You may also utilize the printers in the SH308 Mail Room to access copy/print/scan services.

Q: What is Scan-to-Email?

A:The Scan-to-Email functionality will allow you to scan documents directly to your email in a PDF format. Instructions are located at each photocopier unit, or to arrange training contact the ITS Helpdesk.

Q: What is Workflow Scanning?

A: When logged in using your PIN or staff card, you will see a service called Workflow Scanning. This service allows you to scan documents in PDF format to your network share. You also have the option of renaming the document before pressing the Start Button. Instructions are located at each photocopier unit, or to arrange training contact the ITS Helpdesk.

Q: I need training. Who do I contact?

A:  Contact the Helpdesk through the IT request system on the Employee Portal to arrange a one-on-one training session.

 

Classroom Support

Q: How do I obtain training on the classroom equipment?

A: We provide regular training sessions to all faculty on our classroom technologies, however if you’ve missed that, contact the helpdesk by visiting the Employee Portal to arrange one-on-one training.

Q: What is available in the classrooms technology wise?

A: EW 200, EW 204, EW 205, EW 206, NE 200, SH 300, SH 307, WW 101, WW 102, and WW 103 all have classroom computers, projectors, audio systems, and DVD/VHS combos. NW 200, NW 204, NW 306, and WW 103 have video conference units.

 

Departmental Support

Q: What if myself or my department needs to purchase computer equipment?

A: All technological purchases must go through the IT department, otherwise they will not be supported. We have developed long standing relationships with many vendors giving us better purchasing power with our academic pricing. We are available to meet with staff and faculty on an individual or departmental basis to assist and provide recommendations for your technology needs.

 

Other Stuff

Q: Why can’t I open a .docx file?

A: Files with the extension .docx are created with Microsoft Office Word 2007. While in Word 2007 if you choose “Save as” instead of “Save”, you will have the option to save in the old .doc(97-2003) format. In addition, you can download a compatibility tool from Microsoft to enable older versions of Word to open .docx files. It can be downloaded by Googling and downloading the “Microsoft Office Compatibility Pack”

Q: How do I create PDF files?

A: The ITS department usually installs during a standard computer build a program called CutePDF – a free program that can create PDF files from any application you desire. If you don’t have it installed, contact us to install it for you. To create a PDF file, follow these steps:

– Open the file to be converted in the desired application (Word, Excel, etc.)

– Choose ‘Print’ from the ‘File’ menu

– Select CutePDF Writer as the printer and click ‘Ok’

– Save the file in the desired location

Q: Is there any software available to me?

A: As part of our Microsoft Campus Agreement, we are allowed to distribute CDs for Windows XP, Windows Vista, Office 2003, and Office 2007 to AlgomaU staff and faculty. CDs are available from the IT Helpdesk in room NW 202.

Q: What other capabilities does my office phone have?

A: To ask about phone capabilities or to arrange training, contact our telecommunications expert Keith Deconto.

Danny Reid – Director of Information Technology
(705) 949-2301 x4420 (danny.reid@algomau.ca)

Jim Adams – Manager of Information Systems
(705) 949-2301 x4409 (jim.adams@algomau.ca)

Rose Taylor – Helpdesk Supervisor
(705) 949-2301 x4412 (rose.taylor@algomau.ca)

Craig Diotte – Systems Adminstrator
(705) 949-2301 x4414 (craig.diotte@algomau.ca)

Keith DeConto – Network Administrator
(705) 949-2301 x4415 (keith.deconto@algomau.ca)

Ryan Refcio – Systems Analyst
(705) 949-2301 x4417 (ryan.refcio@algomau.ca)

Mike Biocchi – Academic Systems Analyst
(705) 949-2301 x4111 (mike.biocchi@algomau.ca)

Information Technology Services is located on the third floor of the Information and Communications Technology (ICT) Wing at Algoma University in room NW303.  Our IT Helpdesk, which is the first point of contact for all IT-related inquiries is on the second floor in room NW202.

Information Technology Services
Algoma University
1520 Queen St. East
Sault Ste. Marie, Ontario
Canada P6A2G4